What is a Yurt

Privacy Policy


Yurt Hideaway (ABN: 93 242 796 830) (‘Yurt Hideaway‘ or ‘us‘ or ‘we‘) owns and operates a short term accommodation property (Accommodation) and offers packages and extras (including but not limited to, food & drink, equipment, experiences, classes, tours and lessons) to complement the accommodation experience (‘Additional Services‘).

Accommodation and Additional Services are described and offered for booking on yurthideaway.com.au (‘Website’).

Our Privacy Commitment

Yurt Hideaway is committed to protecting your privacy and informing you about how your information is used.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This Policy describes how we protect the personal information we hold about you, in accordance with those requirements. By using the Website, you are consenting to the collection of use of information by us in accordance with this Policy.

In order to provide you with our services, we need to collect certain personal information about you. We will not use or share your personal information with anyone except as described in this Policy.

What is personal information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, date of birth, postal address, phone numbers and information required for order processing and payment.

What information do we collect about you?

The types of information we may collect include your:

  • your name and contact details, such as your physical address, email address and phone number;
  • your payment information;
  • your company name and any identifiers such as ABN/CAN/VAT ID (if applicable)
  • your date and time you access the Website;
  • your geographic location (i.e. IP address and GPS location tracking function, if enabled on mobile device);
  • your Yurt Hideaway booking history;
  • operating system and browser version and capabilities; and
  • internet address of the website from which you linked directly to the Website.

Yurt Hideaway does not collect sensitive information.

Payment Information

Yurt Hideaway may collect your personal payment information, including information stored on outside servers that you may use with Yurt Hideaway. By submitting your payment information, you authorise Yurt Hideaway to access and use this information in order to provide you with and accept payment for the Yurt Hideaway services.

What happens when required personal information is not provided?

If you can’t or won’t provide us with the personal information we reasonably require, we may be unable to provide you the products or services you wish to receive.

How do we collect your information?

Where possible, we will collect personal information directly from you or where it is provided to us with your permission.

Information is generally sought when:
1. you access or use the Website, such as searching, booking and paying for Accommodation & Additional Services; and
2. when you communicate with Yurt Hideaway.

Use of Technology

We may also use technology to collect tracking information gathered from the use of the Website. Our web servers automatically collect limited information about your computer’s or smart phone’s connection to the internet, including the browser type you used, your IP address and when you access the Website. This requires the use of a standard feature of browser software, called a “cookie,” which assigns to each visitor a unique ID which resides on your computer. Cookies help give us an idea of which parts of the Website you are visiting but do not personally identify you. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if the ability to accept cookies is disabled.

Why do we collect information?

The purposes for which we will generally collect and use your information include:

  • to manage and administer the Yurt Hideaway Website;
  • to manage customer bookings with us; and
  • to respond to enquiries.

When we collect your personal information for a specific purpose not outlined above we will, at the time of collection, disclose the purpose of the collection.

How do we hold information about you?

Yurt Hideaway will use reasonable steps to protect your personal information from loss, misuse, inference, unauthorised access, modification or disclosure. Such steps include using information technology and processes, restricting access to your personal information to our employees, protecting hard copy documents from unauthorised access or use by storing them at a secure premises, using firewalls and computer network security systems with password protection and destroying any personal information no longer required.

To request data deletion, please contact [email protected]

Will we disclose information to third parties?

Yurt Hideaway will not rent or sell your personal information to third parties.

Yurt Hideaway may share your personally identifiable information with third parties solely for the purpose of providing Accommodation and Additional Services to you, in which case such third parties will be bound by this Policy.

Yurt Hideaway will not otherwise disclose your personal information to third parties unless required to do so by law or if we believe that such action is necessary to:

  • conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities;
  • to enforce Yurt Hideaway’s Terms and Conditions, take precautions against liability, to investigate and defend ourselves against any third party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and
  • to exercise or protect the rights, property, or personal safety of Yurt Hideaway, it’s employees or others.

Maintaining the quality of your personal information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Accessing your personal information

You may also request access to the personal information held about you at any time. If you wish to access your personal information, then please advise us using the contact details below. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Yurt Hideaway will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

Links to other websites

Our Website may contain links to other websites. Yurt Hideaway is not responsible for those websites and their privacy policies.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: [email protected]

Yurt Hideaway acknowledges the Traditional Owners of the lands on which we operate, the Boonwurrong people of the Kulin Nation.
We recognise their living connection and continuing custodianship of the land and waters, and pay our respects to their culture, knowledge and Elders past, present & future.

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